Answers to Frequently Asked Questions

Our most frequently asked questions are answered below.

Accessing the site

Q. Why can't I access certain content?

A. Only fully registered users can access all content on Content accessible to registered users includes:

  • Email bulletins
  • Unlimited news
  • Features, special reports and case studies

Registration to is free so click here to sign up today.


Q. How do I log in?

A. Please click here to go to the sign in page. You will be asked for your email address and your password.


Q. How do I verify my account?

A. when you have registered you will be sent an email to verify that you have supplied a genuine email address. The email will contain a link that you will need to click on. Please check your email inbox after registration for the verification email and click on the activation link. If the email is not there, please also check your spam or junk email folder in case it has been caught there. To receive a new verification email, please click here.


Q. Do I have to sign in each time I visit the site?

A. No.

If you check the 'remember me' checkbox when you login, a cookie will be set. This means that the next time you visit the site, you'll be remembered and will be granted automatic access.


Q. What are cookies?

A. A "cookie" is a small text file that is stored by your internet browser on your computer's hard drive.

It enables us to identify our registered users without having to ask for registration details every time you access

Using cookies makes accessing the site much quicker for you because you do not need to remember your username and password each time you access the site.

We do not use cookies to store sensitive information about you.

Find out more about our privacy policy here.


Q. I have forgotten my password.

A. If you have forgotten your password, click here to have it sent to you.


Q. How can I change my sign in password or email?

A. Once you are signed in, you may change your email address and password.

To do this, visit the My Account section.


Q. What information can I change in My Account?

A. You can change the following information in My Account:

  • Email address
  • Password
  • Bulletin subscriptions

To do this, visit the My Account section.



Q. What is's accessibility policy?

A. aims to provide information that is accessible to all user groups. The following features aim to enhance navigation for screen reader users, keyboard navigation and users of text-only browsers.


Structured, semantic markup

This Site's markup (HTML) is semantically correct, using HTML elements for their given purpose. Well structured HTML has semantic meaning for a wide range of user agents (browsers without style sheets, text browsers, PDAs, search engines etc.)

All content images used in this Site include descriptive alt attributes. Purely decorative graphics include empty alt attributes.

Font sizes
You may change the font size of this document to your preference through your browser: In Internet Explorer, select View, then Text Size, and then your preferred size. In Netscape select View, then Text Zoom, and then your preferred percentage size.

Style sheets
This Site uses Cascading Style Sheets (CSS) for visual layout. If your browser or browsing device does not support stylesheets at all, the use of structured semantic markup ensures that the content of each page is still readable and clearly structured.

All forms follow a logical Tab sequence.



Q. Which web browsers can use

A. On PC:-
Internet Explorer 5.x +, Google Chrome, Mozilla Firefox and Opera.

On Mac:-
Safari, Google Chrome, Mozilla Firefox, and Opera.


Q. I am having technical problems. Who should I contact?

A. Our customer support team can help on

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