London hotels have offered an improved or consistent level of service over the past year, according to a study of 300 event planners commissioned by Excel London this month.
Some 81% of those surveyed said that service standards at London hotels had improved or remained constant over the past year. Meanwhile, 42% said the city's ability to provide quality and diversity of venues was a key factor when deciding whether to hold an event in the capital.
Nearly eight out of ten (78%) respondents said standards of food in London had got better or remained constant over the past 12 months.
Tightened budgets are thought to have affected clients CSR priorities, with 58% of event planners believing responsible/ethical food was suffering under economic strictures. However, 42% felt ethical food production and sourcing was still important to clients.
The survey also revealed that delegates are increasingly using public transport to reach events in the capital. Almost one third (29%) of those surveyed felt investment in the Jubilee Line and Eurostar was integral to attracting conferences and events to London.
Meanwhile, Excel London is set to invest £74m in a new 280-room property within the next six months.