Maritz study shows 30% of staff never thanked

Almost a third (30%) of UK workers claim never to be thanked for their personal contribution at work, according to independent research commissioned by agency Maritz – a 50% increase on 2005 figures. This is the third year Maritz has commissioned its workplace survey carried out by Winmark and compiled using a sample of 1051 adults questioned between the 31st August – 2nd September 2007. The study forms part of Maritz’s sponsorship of National Thank You Week (Monday-Friday this week, extended this year from a day to a week). At the other end of the scale, 21% of respondents said they were thanked more than once a week. The survey results show that being thanked has a positive or very positive effect on morale for nine out of ten of those surveyed. Some 38% said being thanked had a very positive effect on their productivity and a similar number (36%) on their willingness to remain with the company. When asked about the reasons for leaving their last job, 28% of respondents said that not feeling valued or appreciated contributed a great deal to their decision to move. “We all know that saying please and thank you is an act of common courtesy, however the importance of 'thank you' in the workplace is often overlooked, said Henley Management College associate professor Elizabeth Houldsworth. “It is a means of achieving the goals of staff retention and also high performance”. Maritz managing director Nick Bender added: “The workplace is changing and people want more than just a pay cheque. British workers want to be appreciated for their efforts, to feel they are making a difference and to have an adequate work/life balance. Our experience shows that businesses quickly reap the benefits through increased productivity and decreased recruitment costs.” As part of its sponsorship, Maritz is carrying out a range of activities this year, including ‘thank you’ deliveries to clients and other companies in and around the M25 area. This has seen bags of National Thank You Week chocolates delivered to different offices.

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