Delegates lash out at hotel charges

One of the stand-out seminars at this year’s C&IT Corporate Forum, held at the Marriott St Pierre Hotel & Country Club, Chepstow, saw a robust debate on buyer-supplier relationships, as client-side event planners listed a host of recent disagreements with top name hotels. In a session chaired by Hotel Booking Agents Association executive director Peter Ducker, entitled ‘Getting the most from your venue’, corporates hit back at failings in basic standards at some properties. The two main themes of the complaints were a lack of back-up plans for failing facilities and post-event billing issues. “I used a hotel recently for a meeting for 250 delegates and none of the toilets would flush,” said National Policing Improvement Agency events manager Liza Bonthuys. “My team were put in a position where they had to go out and buy air fresheners, and yet the hotel is still demanding its £10,000.” Elsewhere Tube Lines events manager Helen O’Reilly quoted one landmark property that attempted to bill her for twice the agreed amount after an event: “We were asked to pay an extra £40,000 with little explanation as to why,” she said. “We obviously questioned it, and it has taken three months, but that figure was finally reduced to £1,600.” For his part, Ducker recommended robust briefing pre-event: “Planning is mission critical,” he said. “Quantify exactly what you want from each property ahead of your events and hold briefings every morning during the event. If there are problems, meet them head on.”

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in
The advantages of being a second tier city

The advantages of being a second tier city

There are benefits to not being the capital, says Bas Schot, head of congresses & events at the Hague Convention Bureau.

What to do if a disgruntled event attendee threatens legal action

What to do if a disgruntled event attendee threatens legal action

Keystone Law's James O'Flinn discusses your options and how to prevent this happening in the first place.

Speakers announced for C&IT Northern Forum

Speakers announced for C&IT Northern Forum

New event takes place between 25-26 April at ACC Liverpool, with inspiring sessions from industry leaders.

Why personalisation is the key to measuring an event's success

Why personalisation is the key to measuring an event's success

Mike Leeson, general manager Europe at ETM, explains why ROE may be a better measurement than ROI.

Oman to welcome IGRC in 2020

Oman to welcome IGRC in 2020

Sultanate to host the International Gas Union's 16th International Gas Research Conference at the Oman Convention & Exhibition Centre.

Events company faces legal action from makers of video game Fortnite

Events company faces legal action from makers of video game Fortnite

Epic Games issues claim against Exciting Events after widely criticised event in Norwich.

Diary of a delegate: Beautiful Bergen

Diary of a delegate: Beautiful Bergen

A three-day account of the C&IT A-List FAM trip, in partnership with Visit Norway.

Case study: Space to Breathe wellness event

Case study: Space to Breathe wellness event

Center Parcs hosted a wellness event for clients including MIA, Experian and the University of Nottingham.

The future of event feedback

The future of event feedback

A look at how new technology is changing the nature of feedback for event planners.

SevenEvents hires new project manager

SevenEvents hires new project manager

Jade Davies joins from Touch Associates and her new role will include developing client relationships.

LATEST JOBS