Rocco Forte launches C&I service

Rocco Forte Hotels has strengthened its C&I offering with a one-stop UK booking service and the appointment of a new conference & incentive director. The moves comes in response to an increase in C&I business, which now accounts for nearly 20% of the hotel group’s annual turnover. The new service – entitled Conference Desk – is set for mid-November launch. It will provide agents with one point of contact across the brand, a guaranteed three-hour response time to new enquiries, and a full proposal within 24 hours. Murray Thomson has been appointed to head the new service. Thomson was most recently the group's UK sales and marketing director having joined the company in 1997. He said: "The C&I market is increasingly important to Rocco Forte Hotels and we want to make sure we remain at the forefront of customers minds. The Conference Desk is the first of a series of C&I initiatives to be announced in the forthcoming months."

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