Hilton introduces self-service internet access to meetings

Hilton UK & Ireland has become the first hotel chain to introduce self-service internet access to its meeting rooms at hotels in the UK and Ireland. The new, easy to use, self-service product enables secure high-speed internet access for up to four guest connections in a single meeting room. The customer simply plugs a cable into their laptop and the identified port in the meeting room, launches the internet browser and, via a purchase page, selects to pay by credit card for either an hour or a day. IT support via a freephone help number is also provided as part of the service. The introduction of self-service internet access to Hilton Meetings is a key development within Hilton Connections, which provides a range of leading connectivity solutions for hotel guests, conference and meetings delegates and visitors. Developed and serviced by Ibahn, the new product follows feedback from hotels and guests to provide a connection option for meetings not requiring the level of technical support provided by Hilton's Fully Managed Conference Solution. Hilton International director for business products and promotions Jude Bissert commented: “The new service is an integral part of our continued commitment to delivering customer satisfaction. It is a great complement to our existing range of Hilton Connection products and ensures that a more complete menu of services is now offered to our meeting delegates. “This new product also sees the extension of our partnership with Ibahn, which already provides our Fully Managed Conference Solution products. This enhances our ability to deliver technology based services via partners – an area of business we are constantly developing in order to offer the latest and best value for money technological services to our customers.” As part of the partnership, Ibahn has installed each hotel with secure enterprise grade networks and has carried out training with over 800 team members. Ibahn managing director EMEA Graeme Powell commented: “We are delighted to extend our partnership with Hilton. Ibahn has now conducted over 150,000 guest surveys, which reveal that key customer needs continue to be speed, security and ease of use. The new self-service internet access product delivers just that and is a valuable addition to the Hilton Connections product range.”

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