Flexible cancellation policy for Choice Hotels

Choice Hotels Europe has launched a flexible meetings and conference cancellation policy specifically aimed at the smaller meeting or event and designed to reflect the trend for shorter lead times in conference bookings. The cancellation policy is available at meeting facilities at over 90 Comfort, Quality, Sleep Inn and Clarion hotels throughout the UK and applies to meetings of 25 delegates or fewer. A 40% charge will apply for cancellations between 20 and 12 weeks before an event. There will be no cancellation charge if a meeting is re-booked within six weeks of the original event date. A 75% charge will apply for cancellations between 12 and two weeks before an event. There will be no cancellation charge if a meeting is re-booked within four weeks of the original event date. A 90% charge will apply for cancellations less than two weeks before an event. There will be no cancellation charge if a meeting is re-booked within two weeks of the original event date Jigsaw Conferences business development director and HBAA marketing representative Jacqui Kavanagh said: “I am delighted to see Choice Hotels Europe embracing the change and trends in business and working in a progressive and flexible way to support rather than penalise companies for the fast pace of change. The HBAA wholeheartedly supports initiatives such as this, which enhances the professionalism in our industry.” Choice Hotels Europe director of sales and marketing Stuart Leven said, “Having listened to our customers needs, we believe this new flexible cancellation policy will assist the meeting organiser considerably. Companies can rest assured in the knowledge that business placed will not necessary be lost if circumstances force the event to be cancelled. The new cancellation policy is all part of our commitment to excellence for customers.”

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