Hotel booking agents push for standard rates package

A standard day-delegate package could become the industry norm if discussions between Hotel Booking Agents Association (HBAA) members come to fruition. Following demands from both hoteliers and agents at last month’s HBAA annual forum, held at the Radisson SAS London Stansted, a focus group was formed to look into the issue. "A standard package would make our lives so much easier," said Venue Search UK senior partner Katherine Buchan. "We spend a lot of time each day checking whether lunch includes coffee or not." Ambassador Hotel director Nick Head agreed, saying he wanted "someone in the industry to approve a package so we all know what the price should include". Members of the focus group, who include Pricewaterhousecoopers business services manager Samantha van Leeuwen, Absolute Corporate Events managing director Tim Gasson and Chewton Glen C&I sales director Lisa Lernoux-Dock, will hold an initial meeting in October. The HBAA also used the forum to launch its new code of conduct, which will come into effect from 1 January. It was developed in response to growing demands from buyers for standard practice guidelines and calls from HBAA members for a code to protect the integrity of their services. "The code sets standards of professional conduct out for members," said HBAA past chair and code working team member Charles Cockell. "It will also support them in situations like commission payment disputes." Hitachi Capital group procurement manager Mark Slater said that it was important for clients to appoint an agent accredited by a body they value. "It guarantees quality and service standards," he said.

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in
In pictures: Events industry joins nationwide NHS tribute

In pictures: Events industry joins nationwide NHS tribute

As the UK came together to thank frontline healthcare workers, venues did their bit to mark the occasion.

Fears freelancers will be forced into debt despite UK chancellor’s intervention

Fears freelancers will be forced into debt despite UK chancellor’s intervention

Relief for freelancers welcomed by HBAA chair amid concerns many will have to take out loans before a payout in June.

How many MICE businesses have a complete travel ban in place?

How many MICE businesses have a complete travel ban in place?

Nearly 2,000 MICE professionals reveal whether their company has banned business travel in part three of C&IT's Impact of Coronavirus Report.

LIVE UPDATES: Which international events are being cancelled

LIVE UPDATES: Which international events are being cancelled

All the latest postponements and cancellations as the world deals with the spread of coronavirus.

Events industry applauds ExCeL's hospital transformation

Events industry applauds ExCeL's hospital transformation

The conference venue is expected to be ready for action as a huge coronavirus hospital by next week.

‘Kill the agenda, it gets in the way of creativity’

‘Kill the agenda, it gets in the way of creativity’

A detailed event schedule doesn’t leave much room for flexibility or self-expression, says INVNT’s Adam Harriden.

How coronavirus is changing event contracts and insurance forever

How coronavirus is changing event contracts and insurance forever

A need for more detailed contracts has been highlighted in C&IT’s Impact of Coronavirus Report, which surveyed 2,000 event professionals.

Aeorema Communications acquires Eventful

Aeorema Communications acquires Eventful

The deal marks Aeorema's 'conviction in the future and recovery of the events and MICE industry'.

Largest stimulus bill in US history agreed

Largest stimulus bill in US history agreed

A nearly $2-trillion package will boost the US economy amid the COVID-19 outbreak after both sides of the senate reached an agreement.

Industry support line launched by Stress Matters

Industry support line launched by Stress Matters

Help by phone and Whatsapp is available to event professionals who would like to talk to a trained mental health first aider.