Agency appointed to win London business

Visit London has appointed venue-finder Conference Care as exclusive partner to deal with smaller conference enquiries in a one-year deal. The move came as enquiries for conferences of fewer than 100 delegates more than doubled in the past six months to 800. "Small conferences represent 4% of our revenue and we have more expertise dealing with larger enquiries," said Visit London commercial director David Hornby."In the past, we directed smaller enquiries to our website and inevitably lost bookings, so we decided to appoint a specialist." Although Conference Care can only book member venues, the agreement has angered other Visit London members that offer venue finding. "Visit London is meant to pass us enquiries for corporate events, but this agreement takes business," said Beyond Certainty managing director Haralambos Stavrou. Hornby denied the claim. "People making enquiries want a quick service," he said. "They do not want 50 calls from our agency members." Conference Care was invited to tender with five other agencies, after being shortlisted via a mystery-shopper process.

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in

48 hours in... Istanbul

48 hours in... Istanbul

From a boat tour on the Bosphorus Strait to rooftop belly dancing, here are our top picks for two days in the Turkish city.

ILEA UK's new board announced

ILEA UK's new board announced

The International Live Events Association says it aims to be an inclusive and inspiring global community during a 'challenging time'.

LIVE UPDATES: Morocco to start reopening borders

LIVE UPDATES: Morocco to start reopening borders

Find out which countries are on partial or national lockdown, what travel restrictions are in place and what size gatherings are allowed.

Smyle appoints new managing director

Smyle appoints new managing director

Creative agency reshuffles its senior leadership team to support its new virtual and hybrid events business.

Hospitality industry welcomes VAT reduction in chancellor's summer statement

Hospitality industry welcomes VAT reduction in chancellor's summer statement

MICE sector continues to wait for further clarification on financial support and a date for restarting live events.

How have event apprenticeships been affected by coronavirus?

How have event apprenticeships been affected by coronavirus?

A group of apprentices share their experiences of learning about the industry during lockdown.

RSVP podcast Ep6: Jessica Rabbit, fraudsters and sleeping in army trucks

RSVP podcast Ep6: Jessica Rabbit, fraudsters and sleeping in army trucks

This week's special guest is Julia Charles, managing director of Julia Charles Event Management.

'Working on the inaugural Invictus Games was amazing'

'Working on the inaugural Invictus Games was amazing'

A-List 2020: Rachel Douglass is a senior event manager at Yellow Fish.

Venues #LightItInRed to show support for events industry

Venues #LightItInRed to show support for events industry

Campaign to draw attention to struggling events businesses and employees lights iconic buildings red.

Dear C&IT: Graphs and data are useful but they can’t measure feelings

Dear C&IT: Graphs and data are useful but they can’t measure feelings

Metrics are great but don't forget to create a memorable experience, says Phil Staines from FIRST.