BACD to launch PCO directory at Confer London

Industry accreditation scheme Hospitality Assured and its meetings component HA-M have been streamlined. Meetings Industry Association (MIA) award HA-M now consists of ten steps rather than 12 and has 50 measurable indicators. It has been repositioned as the “standard for service and business excellence in the hospitality industry”. The change is designed to end confusion caused by the many quality standards used by the hospitality and events industry. “It’s a chance to bring HA-M up to date with current practices, and ensure it reflects the industry more effectively,” said MIA president Peter Darnell. “We have received endorsement from the British Quality Foundation that HA-M meets the criteria of the European Foundation for Quality Management, and this gives us the opportunity to develop one recognised standard for the hospitality and events industry.”

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