Oneworld partners overhaul bookings

Oneworld partner airlines have agreed to develop a similar groups contract as part of plans to improve service delivery. The initiative was finalised at the second meeting between the carriers’ UK-based C&I managers. "We are streamlining the process of booking seats for group events. By implementing similar terms and conditions of sale, we are making it easier for agents," said BA sales manager, specialist markets, James Bell. Currently, agents need to be aware of the particular differences within each individual airline’s contract. The introduction of greater consistency among BA, Qantas, Cathay Pacific, Iberia, Finnair, Lan Chile and Aer Lingus will improve the operations process for agencies. "If they all work in the same way as BA, we will know the deadlines for name changes and confirmations, so it will really help," said TMO business support administration manager Lin Middleton.

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