Oneworld C&I partners to target best practice

The London-based C&I managers for airlines within the oneworld global alliance met for the first time at the end of May to discuss a series of improvements they could make to their services. The meeting was initiated by British Airways and was held at its Waterside headquarters. Representatives from BA, Qantas, Cathay Pacific, Iberia, Finnair, Lan Chile and Aer Lingus were present. The group discussed best practice, service standards and the main areas of concern for C&I customers. "Our main objective was to initiate a series of harmonious working propositions across all airlines," said BA sales manager, specialist markets, James Bell. "We all agreed that group business is very important and by working together and discussing the services we have will create a seamless process for customers, regardless of which airline they are flying with." Some of the key themes discussed were group contracts, inspection tickets and ground handling. Bell said that by the end of the summer, the representatives hoped to create a similar group contract. "All our contracts will be different but there are areas where we can tweak them so they are more in line with each other." Finnair reservations, group sales and ticket office supervisor Nadia Kimm said: "It was great to meet up and discuss the problems we have and how we can improve working practices. By discussing similarities and differences, we aim to improve services in the long-term." Bell added that the next meeting would take place in July. "For the next meeting we want to bring in a couple of customers as well. There are also lots more issues to discuss, such as excess baggage and charter opportunities. "American Airlines wasn’t present at the meeting because they were worried about anti-trust issues but we hope they will be at the next one. There isn’t any point going ahead without them so we will be trying very hard to get them there. We need commitment from everyone," he said.

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