ECB shake up to give streamlined service

Edinburgh & Lothian Tourist Board and the Edinburgh Convention Bureau (ECB) have restructured with the aim of offering more streamlined services. The Tourist Board has been split into two divisions – customer development and customer services. The ECB is part of the customer development division. The ECB is now headed up by Douglas Ritchie as director of customer development. He was previously director of marketing and membership services. The customer development division now has 16 staff working across both the Tourist Board and the ECB. "We have restructured to stop any cross over between the Tourist Board and the ECB," said Ritchie. "Previously we had three divisions and the ECB was like a separate entity. There were many enquiries coming in and staff from different divisions were chasing up the same things. "We have also centralised our support functions, such as print production, web development and administration." The Town House Company managing director Simon Williams said: "We work with the ECB to bring business to Edinburgh and in the long run this will be a benefit to the city. The streamlining will reduce management costs and prevent duplication in the divisions."

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in

Hospitality industry welcomes VAT reduction in chancellor's summer statement

Hospitality industry welcomes VAT reduction in chancellor's summer statement

MICE sector continues to wait for further clarification on financial support and a date for restarting live events.

How have event apprenticeships been affected by coronavirus?

How have event apprenticeships been affected by coronavirus?

A group of apprentices share their experiences of learning about the industry during lockdown.

RSVP podcast Ep6: Jessica Rabbit, fraudsters and sleeping in army trucks

RSVP podcast Ep6: Jessica Rabbit, fraudsters and sleeping in army trucks

This week's special guest is Julia Charles, managing director of Julia Charles Event Management.

LIVE UPDATES: Melbourne begins new lockdown measures

LIVE UPDATES: Melbourne begins new lockdown measures

Find out which countries are on partial or national lockdown, what travel restrictions are in place and what size gatherings are allowed.

'Working on the inaugural Invictus Games was amazing'

'Working on the inaugural Invictus Games was amazing'

A-List 2020: Rachel Douglass is a senior event manager at Yellow Fish.

Venues #LightItInRed to show support for events industry

Venues #LightItInRed to show support for events industry

Campaign to draw attention to struggling events businesses and employees lights iconic buildings red.

Dear C&IT: Graphs and data are useful but they can’t measure feelings

Dear C&IT: Graphs and data are useful but they can’t measure feelings

Metrics are great but don't forget to create a memorable experience, says Phil Staines from FIRST.

'We place a huge emphasis on talent development'

'We place a huge emphasis on talent development'

A-List 2020: Michael Gietzen is group managing director at Identity.

How automotive events are changing gear

How automotive events are changing gear

Car manufacturers are more savvy with event budgets and they want to reach more diverse audiences.

Entering a new world of data-driven events

Entering a new world of data-driven events

The current shift to digital has created huge amounts of data we can learn from, says Marble LDN's Rachel Butler.