SPECIAL REPORT: Changing places - Spend is up in this year's CIT agency survey with emerging destinations growing in popularity as clients seek new ways to impress delegates. Jennifer Creevy reports

The never-ending request for something different is a tired story in agency life. Clients want to be wowed and won't settle for just any old incentive - everything has to be unique and tailored. Whether it's an unusual destination or a specialist itinerary, clients always want that little bit extra to impress delegates.

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