SPECIAL REPORT: Onwards and upwards - The 2001 CIT agency survey highlights a year of constant change for the industry. Profits are up, but mergers, tax levels and changing client requirements have all posed challenges. Jennifer Creevy reports

This year's Conference & Incentive Travel annual incentive travel survey has revealed a mixture of industry trends. While competition amongst the bigger agencies is stepping up, middle- and smaller-sized agencies are increasing their offerings by creating individual niche markets for themselves. Incentive travel turnover for the top ten agencies has risen by a staggering 68 per cent, from pounds 51.7 million in 1999 to a projected pounds 86.7 million for 2000. This is an increase in combined total turnover for the top ten agencies from pounds 175.5 million in 1999 to a projected pounds 269.5 million in 2000.

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