SPECIAL REPORT: Onwards and upwards - The 2001 CIT agency survey highlights a year of constant change for the industry. Profits are up, but mergers, tax levels and changing client requirements have all posed challenges. Jennifer Creevy reports
28 February 2001
by JENNIFER CREEVY
This year's Conference & Incentive Travel annual incentive travel survey has revealed a mixture of industry trends. While competition amongst the bigger agencies is stepping up, middle- and smaller-sized agencies are increasing their offerings by creating individual niche markets for themselves. Incentive travel turnover for the top ten agencies has risen by a staggering 68 per cent, from pounds 51.7 million in 1999 to a projected pounds 86.7 million for 2000. This is an increase in combined total turnover for the top ten agencies from pounds 175.5 million in 1999 to a projected pounds 269.5 million in 2000.
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