12 tech tips for a seamless streaming experience

DRPG offers some handy advice for audiences to get the best viewing results from an online broadcast.

With countries around the world in the midst of a lockdown, many event professionals are streaming more content than ever before. But how do you make sure that stream is smooth, uninterrupted and doesn't crash halfway through an important broadcast?

DRPG has compiled a new report entitled 'The Value of Broadcast Communications', which looks at whether virtual event solutions give value, engagement and return during a crisis.

Within the report, there are 12 tips to get the best online broadcast viewing results: 

YOUR HOME CONNECTION

1. Ensure that, wherever possible, the device you are using to view the live broadcast is the ONLY device connected to your home broadband. If the broadcast requires you to use more than one device over the course of the content programme, such as during digital breakouts pushed to a smartphone, then ensure those are the only two devices connected.

2. Remember to check to see if your smart TV is automatically online, even in the background. This also applies to home gaming consoles such as PlayStation, Xbox or Nintendo systems.

3. Many households also contain smart devices such as smart hubs (think Google Homehub or Alexa) that automatically connect to the internet. Taking these devices offline will also help with broadband fidelity.

4. Other smart devices such as smart thermostats, smart lighting and even some kitchen appliances now connect to the internet. To be certain, turning these off at the mains will sever their connection. 

5. Make sure your wireless router is not obscured behind furniture or other household objects and, if possible, be in the same room as the router when viewing the broadcast.

6. For the best results, using an ethernet cable direct from your router to your device provides the best quality connection. It is a good idea to test this type of connection before you start viewing the stream to see if any additional security measures are required for use.

YOUR TECHNOLOGY

7. For the best results, you should view the stream on the device you own with the best processing power, RAM and screen quality. In some households, this is not always your PC, laptop or Mac as latest-generation tablets can be extremely powerful.

8. Always make sure you use the browser or software recommended by the broadcast hosts.

9. Wherever possible, make sure your device is running the most up-to-date operating system and that your browser is the latest version.

10. Close all non-essential programmes and, if possible, view the broadcast using a single tab on your browser.

11. Using instant messaging services, transferring files, browsing the web or viewing other video / streamed content will impact the quality of the broadcast.

12. If you use a VPN for work, in most cases, it’s best to disconnect from this before viewing the broadcast unless the broadcast is being hosted on the company server itself. If in doubt, check with the broadcast team before the stream starts.

You can read the full DRPG report 'The Value of Broadcast Communications' here.

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