Amex GBT appoints new CEO

New chief executive officer of American Express Global Business Travel takes over the reins from 1 October.

New CEO Paul Abbott
New CEO Paul Abbott

The new CEO for Amex GBT Paul Abbott takes over from Doug Anderson, who is stepping down after three years of technology transformation, M&A, integration plans and commercial growth. 

Abbott joins from American Express, where he was chief commercial officer for Global Commercial Services, the company’s B2B payments business. 

Amex GBT executive chairman Greg O’Hara said: "Doug steered GBT through the acquisition of HRG last year, which was the industry’s largest-ever, as well as a full cultural transformation that has led to 18,000 of the most engaged team members in the business."

Abbott has spent 18 years in the travel business, having started his career at British Airways and worked in the corporate travel business at American Express. 

He said: "It is a privilege to lead a talented team committed to delivering exceptional service and investing significantly in growth and technology-led innovation.

"I look forward to engaging with colleagues, customers, and suppliers as we collaborate to advance the business travel experience together."

Abbott has also served on the GBT board for the last four years. 

In 24 years American Express, he served in increasingly senior roles across various business units of the Company.  

Abott starts on 1 October with a transition period during which Anderson will continue to advise GBT.

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