A new report by Capita Travel & Events suggests that amid continuing economic uncertainty, travel managers are under pressure to find cost savings which can compromise a traveller’s satisfaction, safety and wellbeing.
The report, called Changing the Mindset, cites research from Columbia University's Mailman School of Public Health, which reveals that travellers who spend 14 or more nights away from home every month tend to be more obese, do less exercise, and are more likely to display symptoms of anxiety, depression and alcohol dependence. And eight in 10 travellers say that business travel experiences impact their overall job satisfaction.
Capita’s report says that there has in fact been a shift away from strict travel policies towards greater flexibility in recent years, with 71% of organisations now actively measuring the satisfaction of their employees, compared to 56% two years ago. Around 66% of those companies use traveller satisfaction as a tool to improve employee engagement.
On top of that, the greater range of stakeholders involved in determining company travel policies also reflects changing perceptions around the impact of business travel on employees.
But Capita’s report also suggests that further changes in mindset and behaviour are needed to achieve the "next level" of savings – both on the bottom line and on employee productivity, health and wellbeing.
A smarter working approach is needed within travel and meetings management, the report states, with a focus on data-led insight and behavioural science to take into account traveller personas, why they travel and the types of meetings they attend.
With 81% of millennials less likely to put up with policies that do not meet their needs or expectations, the impact on employee retention could be significant, the report says.
You can read the full report here.
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