Ryanair has been voted the UK’s worst short-haul airline for the sixth year running by a survey conducted by consumer magazine Which? Travel.
In the survey, passengers gave the budget carrier the lowest possible rating for boarding, seat comfort, food and drink, and cabin environment – leaving it with an overall score of 40%.
Last year, Ryanair had to cancel hundreds of flights because of strike action by its staff and the company recorded a 7% decline in profits. Chief executive Michael O’Leary said he expected a tough winter for airlines, partly because of rising fuel costs and interest rates.
Thousands of respondents to the Which? Travel survey told the consumer champion that they would never again fly Ryanair, even if it was cheaper than its rivals.
And of those who said there was one airline with which they’d never travel, 70% named Ryanair.
According to Which, the airline made £1.75bn last year from ‘extras’ – 28% of its revenue. Assigned seating on the airline can cost up to £30 each for a return journey, priority boarding, which includes a wheely cabin case, costs an extra £12 and the cost of checking in extra luggage can also be significant.
EasyJet managed a better customer score than both Ryanair and BA, with 63% – getting customers from A to B without too much drama for not much money.
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