OPINION: Sounding Off - All too familiar tale of late withdrawals

David Hackett, executive vice-president of TMO, one of the largest agencies in the C%26I industry and a columnist on this very magazine, saved me £55 last week just by showing up at a dinner. He proved to be a useful investment, unlike those others who waited until the venue received the final numbers before cancelling.

The way I see it is that if David, who I am sure is a very busy man, can make it, what possible reason could there be for others to cancel?

In all, over the course of the week, I spent close to £600 on cancellation charges.

And it doesn't end there. Over the past few months there have been countless people that have pulled out of fam trips and meetings at the last minute. This wastes a huge amount of money, as well as causing me the embarrassment of having to explain to airlines and other partners why the turnout is so unexpectedly low.

So why do people say they are going to attend if they can't?

Yes, yes, I know - business comes first, but so should planning and allocating time accordingly. And then there is the question of what this business actually entails. For most conference and incentive travel planners, be they in house or with an agency, one of the greatest skills they bring to bear is their knowledge of the products out there - whether it's hotel companies, or destinations. So their business is, or at least should be, about accruing knowledge and information of precisely these things - and that surely means visiting them.

So please, I know suppliers tend to bombard you with invitations, but do try not to be too blase about them.

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in
APAC planners still 'use manual processes' for most of their tasks

APAC planners still 'use manual processes' for most of their tasks

Australian and New Zealander event planners need a more technology-driven approach, according to new research by Cvent.

DICE launched to improve diversity at conferences and events

DICE launched to improve diversity at conferences and events

New charter aims to eliminate 'manels' and offers guidelines for making events more diverse, on and off stage.

Are experiential food and drink incentives on the rise?

Are experiential food and drink incentives on the rise?

Planners reveal what food and drink experiences clients are increasingly requesting, in the C&IT State of the Industry: Incentives report.

World’s most popular destinations for business travel revealed

World’s most popular destinations for business travel revealed

New research draws on official government flight data to reveal locations most popular with UK business travellers going overseas in the last year.

Top agencies speak out amid warnings the coronavirus response came ‘too late’

Top agencies speak out amid warnings the coronavirus response came ‘too late’

With reports that another key congress may be cancelled, agencies explain how they have been taking stock.

Delta commits $1 billion to become first carbon-neutral airline

Delta commits $1 billion to become first carbon-neutral airline

The airline makes 10-year commitment to mitigate all emissions from March 2020.

Smyle forecasts 50% turnover growth in 2020

Smyle forecasts 50% turnover growth in 2020

Agency features on the Sunday Times International Track 200 and predicts big things for the year ahead.

Deadline extended for A-List 2020

Deadline extended for A-List 2020

We’ve extended the deadline for entering this year’s awards celebrating 35 incredible event professionals under 35.

In pictures: The Mayfair Townhouse to open September 2020

In pictures: The Mayfair Townhouse to open September 2020

Iconic Luxury Hotels' new London property will have 172 rooms, a bar, a private gym and event spaces.

Incentive review: An action-packed countryside weekend at Gleneagles

Incentive review: An action-packed countryside weekend at Gleneagles

A luxury Scottish escape with whisky tastings and outdoor activities including clay-pigeon shooting and archery.

LATEST JOBS