Luton Airport has been named the worst airport in the UK for the third year running, according to a survey carried out by Which?. Its baggage drop queues, shops, seating, toilets and staff all received a one star rating.
The report blamed "disastrous customer service" for Luton Airport's customer score of 35%, based on overall satisfaction.
Which? surveyed its subscribers who had travelled through an airport between May 2017 and May 2018.
Doncaster Sheffield on the other hand, was named the best UK airport, with an overall score of 87%.
Nick Barton, CEO of Luton Airport, contradicted the findings, saying: "In the first six months of 2018, 1.2 million passengers responded to our customer service tracking and 70% told us they were happy with their experience."
The top five UK airports according to Which? are:
1. Doncaster Sheffield (87%)
2. Southend (84%)
3. Newcastle (74%)
4. Southampton (73%)
5. Exeter (72%)
The five worst UK airports according to Which?:
1. Luton (35%)
2. Stansted (44%)
2. Manchester Terminal 3 (44%)
4. Manchester Terminal 1 (46%)
5. Aberdeen (49%)
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