Fears around artificial intelligence and the sharing of personal data

Survey reveals a gulf between hopes for artificial intelligence and data that business travellers are prepared to share.

Image credit: iStock
Image credit: iStock

Many people have fears about artificial intelligence (AI) and the sharing of personal data, while at the same time believing that AI can improve our travelling experience.

That's according to a survey by SAP Concur, which found more than half (52%) of business travellers believe artificial intelligence can make trips safer.

The sharing of biometrics and phone numbers appeared to be most off limits to respondents.

Chris Baker, SVP and MD EMEA North, SAP Concur said: "Business travellers see a lot of potential in how AI can power the next generation of travel.

"From safety to preference, AI will change the very core of the travel experience for the better. And yet, the results reveal a trust issue that could be detrimental to these visions becoming a reality."

Business travellers said that use of technologies such as predictive risk alerts around natural disasters, for example, would decrease the risk of business travel.

But on the sticky issue of data, people were reluctant to share information on residence (25%), biometrics (27%) and phone number (33%).

The most popular types of data people were prepared to share were email (54%), travel preferences (52%) and their gender (46%).

Baker added: "AI systems need data in order to learn.

"Without data they aren’t able to improve and, at the moment, it seems that people are not willing to share data – biometrics aside – that they happily swap via social platforms on the internet every day of the week."

Some 75% thought that AI would allow for a more personalised experience.

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