FIRST OFF: Protecting suppliers when things 'aft agley'

The great Scottish poet's wise words about what can happen to "the best-laid schemes sprang to mind a couple of weeks ago when an enjoyable fam trip to Stuttgart, hosted by a leading hotel chain, came to a rather inopportune end. The failure of the UK air traffic control system threatened to strand us in Germany for three days - more than just an inconvenience since we all had plans to be in Geneva for EIBTM just 48 hours later.

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