Majority of UK business travellers disregard company policy

Study by Amex GBT finds 61% of UK employees don't always follow their company's travel policy if it doesn't suit them.

Credit: iStock
Credit: iStock

The majority of business travellers (74%) in the United Kingdom are aware that their company has a travel policy but 61% say they do not follow it all the time.

These are among the findings in the Traveler 360° study from American Express Global Business Travel (GBT), which surveyed 2,000 business travellers to gain insights into travellers’ perceptions and attitudes about travel policies and programmes.

The study also found that 94% of UK respondents would book out of policy if it meant minimising any negative impact to their health and well-being. Only one-third believe their employer always has safety in mind when staff travel on business, which suggests a need for better communications.

Travellers in the UK are very cost-conscious on the company’s behalf and nearly 90% agreed it is important they save company money when booking business travel.

Global results showed similar trends, with a varying percentage reluctant to comply with company travel policies. The reasons cited by employees included a lack of clarity and understanding of policies and companies’ duty of care obligations, in addition to concerns around privacy and tracking. In many cases, travellers believe they know better when it comes to health, safety and saving company money.

Respondents were optimistic about the value of business travel, but the survey revealed clear areas of opportunity for employers to show greater support of employees, especially regarding safety, flexibility and wellbeing.

A majority of the travellers surveyed were aware of their companies’ travel and expense policies, but more than half of respondents outside the U.S. believe policies are unclear, leading to failure to comply with them.


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