Marriott International has teamed with Samsung and Legrand to design the hotel room of the future. Other than being very white, it contains all sorts of impressive gadgetry designed to make a guest’s stay as personalised as possible.
The Internet of Things (IOT) Guestroom aims to create more efficient and sustainable hotel room design and construction, as well as improving the guest experience.
The ‘smart’ hotel room allows multiple responsive IOT systems (such as voice-activated room controls and intuitive lighting) and mobile devices to communicate with one another to serve guests and optimise hotel operations.
"We know that our guests expect to personalise almost everything in their lives, and their hotel experience should be no different," said Stephanie Linnartz, global chief commercial officer at Marriott International.
"We are making use of mobile and voice-enabled technology to give our guests the ability to set up the room to best meet their needs – whether that is creating the ultimate relaxation environment or one that enables greater productivity for business travellers."
The technology inside the IOT Guestroom allows guests, for example, to start a yoga routine on a full-length mirror, request additional housekeeping services or start the shower at the desired temperature stored in their customer profile – all by voice or app.
Such systems would also benefit hotel operations and improve personalised service by, for instance, allowing staff to provide services at a guest’s desired time.
Following a three-month testing period of the IOT Guestroom, Marriott, Samsung and Legrand will analyse feedback to continue innovating with IoT technology.
Marriott predicts its hotel users will start to see elements of this new technology in hotel rooms within the next five years.
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