Watch: Robot butlers deliver room service

Robots with a uniform inspired by the traditional attire of a butler are offering room service such as midnight snacks to hotel guests.

The robots deliver late night snack to guests
The robots deliver late night snack to guests

Singapore's Hotel Jen says it is the first international hotel brand in Asia to use the autonomous ‘relay robots’.

The droid duo - Jeno and Jena – are serving up an in-room dining menu including local cuisine, and are also delivering food to guests at Orchardgateway and Tanlin Singapore. The robotic butlers can also bring a clean towel or bottle of water.

Cetin Sekercioglu, executive vice president of Shangri-La Hotels and Resorts, said: "Hotel Jen is proud to be the first brand in the Shangri-La group to introduce this technology.

"The new 'colleagues' will be great team players in getting important things done well and delivered in Jen’s distinctive style."

The two bots will be on duty in the hotel 24 hours a day, seven days a week. They have a bright turquoise and pink uniform, with a jacket and tie for Jeno and a scarf for Jena. 

The droids are almost one metre tall and come with the ability to move unmanned around the hotel at a safe speed of 2.5 km/h, half that of the average human walking speed.

The bots can ride the elevators, make phone calls to a room, and have sensors that know to avoid obstacles in its path.

Jeno and Jena are both integrated with a software system that can easily track their to-do list once an order is placed.

It means guests who want an extra towel or bottle of water can expect a robot delivery within 15 minutes. Midnight hunger pangs can be eased from a supper menu featuring local flavours from midnight to 6 am.

Relay is the first fully-autonomous delivery robot that has been deployed in over 70 dynamic busy environments such as logistics, hotels, office buildings, and high rise apartments.

They have been designed and built by Savioke, and use advanced technology to navigate around people and objects.

Since they were first deployed commercially in 2014, Relay robots have made over 150,000 autonomous deliveries. 

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