While the vast majority said safety would impact their programmes, a further 63% said mobile and wearable technology was also high on the list of considerations when planning trips. Meanwhile, 58% of travel managers said they anticipate having more data to consolidate before planning programmes.
Other trends identified as key to traveller experience include the sharing economy, virtual payment and big data.
David Moran, executive vice president, CWT, said: "As companies look at how to make travellers’ lives easier, the role of the travel management company is evolving – from travel bookers to trusted advisors who provide real insights. While new technology will play a part, the human touch is important, too, as travel consultants suggest proactive solutions and advice on a host of topics. CWT is in the ideal position to provide the best of both."
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