Delegate cancellation and hidden venue costs listed as key event problems

Delegate cancellation, hidden venue costs and poor wi-fi are among problems facing companies when booking internal events, a new independent study has revealed.

According to the Warwick Conferences Values of Expertise report, which surveyed a cross-section of events, meetings, and conference stakeholders, 51% of delegates admitted to cancelling an off-site training sessionin the past three years, with 24% citing ‘too much work’ as the reason.

When it comes to securing a venue, 36% of event bookers said ‘hidden costs’ made it difficult to compare venue costs. Meanwhile, 67% of managers said they had received an invoice for more than the price originally agreed.

Although 94% of delegates agreed that fast, free wi-fi was crucial to the success of event, only 10% thought the connection was good enough at the last event they attended.

Almost all managers (99%) said they expected their internal event planners to be experts, but 70% of bookers said this was ‘only a part’ of their role in the company. 

The Value of Expertise report was commissioned by Warwick Conferences and acknowledged by both the Meetings Industry Association (MIA) and Hotel Booking Agents Association (HBAA). For this research, delegates, their managers, and internal event bookers were interviewed on a range of topics relating to their use of external venues.


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