Shaun Casey, operations director at BI Worldwide, told C&IT that the agency is spending £1m to revamp its Newport-Pagnell-based office to make it a more creative and client-friendly space.
"We finished our financial year-end in June and we will come in above target," he said, adding that the agency will also head to Disneyland Paris for its annual conference this month (July) to look back on the previous 12 months and plan for the year ahead.
"We are investing in a number of strategic projects as well as the office refurb, particularly in the areas of training, technology and sustainability," said Casey.
The agency has partnered with suppliers including Virgin Atlantic, Le Manoir aux Q'uat Saisons and FHRI Hotels & Resorts to develop a programme that will see events staff put through their paces in airline, food & beverage and hotel training.
"This programme will enable our staff to better understand how our partners work and things like yield management at airlines and venue pricing, which will help us better advise our clients," he explained. "We're also trying to make training a bit more exciting and engaging for the team."
Since Casey joined BI Worldwide as operations director earlier this year, he has also been involved in restructuring the 30-strong events team into four pods, each with their own project directors, and each managing their own client portfolio.
"It's almost like mini companies, which enables us to act with a small agency mentality in terms of client relationships, but backed up by all the things a bigger company can provide," he said.
Earlier this month, C&IT revealed that BI Worldwide was looking to buy or build its own content and production division for events as part of its goal to double the size of its event department by 2018.
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