IBTM team 'stranded' in United Airlines diversion fiasco

IBTM portfolio director Sallie Coventry was among 200 passengers 'stranded' at Canadian military barracks for 20 hours after United Airlines diverted its flight from Chicago following a fault.

A United Airlines plane (©Eluveitie)
A United Airlines plane (©Eluveitie)

Returning from IBTM America in Chicago, Coventry was on flight UA958 which departed from Chicago O’Hare International Airport on Friday 12 June at 5.30pm, following a 90-minute delay. It was scheduled to land at Heathrow Airport on Saturday morning but made an emergency landing at Goose Bay barracks in Canada, following discovery of a fault.
Passengers reported via social media sites including Twitter that they did not have any contact from airline representatives for 20 hours, while claiming that the crew spent the night in a hotel as passengers slept on the floor of the barracks.
United responded to criticism from passengers over social media, many whom used the hashtag #GooseBay, replying with a Tweet that explained:

IBTM tweet

United Airlines tweet

Coventry tweeted:

IBTM tweet

Passengers were flown on Saturday night back to Newark before returning to London on Sunday afternoon, more than 30 hours later originally scheduled.


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