HBAA introduces code of practice following review

The HBAA is implementing a new code of practice following a review of the commercial and ethical protocols between its members.

Chris Parnham, past chair of the HBAA and managing director of Absolute Corporate Events
Chris Parnham, past chair of the HBAA and managing director of Absolute Corporate Events

The main changes include a conclusive definition of the financial liability between supplier, intermediary agent and corporate or association contract holder, as well as a service level commitment between those involved in the procurement and provision of accommodation, meetings, conferences and events and corporate.

The re-evaluation was overseen by Chris Parnham, past chair of the HBAA, along with senior representatives from Hilton Worldwide, Marriott Hotels & Resorts UK, Capita and independent booking agents.

The new code of practice overwrites the HBAA’s code of conduct and has culminated in a far-reaching template for business methodology for stakeholders involved in contracting and implementing accommodation and meeting contracts. 

Revisions to the code of practice aim to give agents, accommodation and meeting providers a template for best practices while providing corporate clients with quality assurances of the suppliers they are working with. 

Other changes include an assurance to work in a transparent and impartial manne and revised terminology to reflect the changing face of business travel and live events. 

Chris Parnham, past chair of the HBAA and managing director of Absolute Corporate Events, said, "The Code of Practice is, in reality, due diligence for the accommodation and event booking sector. There has been limited governance in the wider £39bn business tourism sector and this Code of Practice, to which all of our members have committed, gives a strong signal of the HBAA’s commitment to best practice, integrity and using bona fide suppliers." 

Leigh Cowlishaw, vice chair of the HBAA and director of supplier partnerships at Capita Travel and Event, added, "The new Code of Practice is hugely beneficial  as it sets business parameters and agrees service levels between agents, suppliers and corporate. Significantly, from the corporate buyer’s perspective, it supports the HBAA membership, by asserting commitment and adherence to ethical and commercial practices in the procurement of accommodation, meetings and events."

The HBAA is the trade association for the hotel booking agency, apartment and venue community.

More:

HBAA announces incoming vice-chairs

Barbican and HBAA partner on mentoring scheme

• For more breaking news and in-depth features, sign up to C&IT Magazine's daily Newstracker here

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in
License to chill: Follow in Bond's footsteps

License to chill: Follow in Bond's footsteps

With new details about the latest filming locations in Jamaica released, we look at some of 007's previous business trips.

There is an industry expectation for people to 'work for free' to get experience

There is an industry expectation for people to 'work for free' to get experience

A-List 2019: AOK Events' senior account manager Louise O'Keeffe.

Top 6 incentive travel destinations named by CR Worldwide

Top 6 incentive travel destinations named by CR Worldwide

Game of Thrones location, an island dubbed the new Ibiza and a landlocked land of gorillas have all been tipped by incentive experts.

'A lot of clients use agencies as bait to get cross quotes, which isn't a fair way of working'

'A lot of clients use agencies as bait to get cross quotes, which isn't a fair way of working'

A-List 2019: Stephen McIntosh, head of experiential at Audience.

How to use influencer marketing for B2B events

How to use influencer marketing for B2B events

There are five key things to consider if you want to use the medium to its full potential, says Mariska Kesteloo from Word of MICE.

Which European city has the most bars, cafes and restaurants?

Which European city has the most bars, cafes and restaurants?

Study reveals the top UK and European cities for those wanting to eat and drink their way round a destination.

Last chance for early-bird entries to C&IT Awards

Last chance for early-bird entries to C&IT Awards

The deadline to enter the C&IT Awards at the early-bird entry price is Thursday 13 June.

'I don't think event management degrees know enough about real-life events'

'I don't think event management degrees know enough about real-life events'

A-List 2019: Fiona Kelly, senior project manager, The Turner Agency.

Experience12 hires three new staff in account management

Experience12 hires three new staff in account management

Agency brings in two new account managers and an executive to boost the London-based team.

Voice-activated entertainment systems and first-class cabins with three beds

Voice-activated entertainment systems and first-class cabins with three beds

Case study: Hamburg hosted 20th edition of the Aircraft Interiors Expo in April, full of the latest aviation innovations.

LATEST JOBS