Disney to run London training events

The Disney Institute will run two full-day training workshops later this month, held at the Hilton London Wembley hotel.

Disney to run London staff training events
Disney to run London staff training events

The Walt Disney Company’s business and professional development arm will deliver insights from the global brand at a series of workshops in London later this month.

Facilitators from the Disney Institute in Florida will host two full-day professional development courses at the Hilton London Wembley on November 17 and 18, revealing how to drive business results, retain employees and satisfy customers.

The first course, on Disney’s approach to business excellence, will introduce participants to five core Disney principles: leadership, culture quality service, brand loyalty and innovation.

The second, on Disney’s approach to quality service, will teach professionals how to exceed customer expectations and recover from service failure.

Fiona Fletcher, director of Echo Events, an approved sponsor for Disney Institute and host of the workshops, said: "The demand for these courses is so high, we have not only received a number of bookings from across the UK but Europe too. I guess when people see The Walt Disney Company brand, they know they are getting the best."

Last year the Disney training workshops were run by agency Benchmark Conference & Events.

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