Disney to run London training events

The Disney Institute will run two full-day training workshops later this month, held at the Hilton London Wembley hotel.

Disney to run London staff training events
Disney to run London staff training events

The Walt Disney Company’s business and professional development arm will deliver insights from the global brand at a series of workshops in London later this month.

Facilitators from the Disney Institute in Florida will host two full-day professional development courses at the Hilton London Wembley on November 17 and 18, revealing how to drive business results, retain employees and satisfy customers.

The first course, on Disney’s approach to business excellence, will introduce participants to five core Disney principles: leadership, culture quality service, brand loyalty and innovation.

The second, on Disney’s approach to quality service, will teach professionals how to exceed customer expectations and recover from service failure.

Fiona Fletcher, director of Echo Events, an approved sponsor for Disney Institute and host of the workshops, said: "The demand for these courses is so high, we have not only received a number of bookings from across the UK but Europe too. I guess when people see The Walt Disney Company brand, they know they are getting the best."

Last year the Disney training workshops were run by agency Benchmark Conference & Events.

Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in

How coronavirus will affect financing in the hospitality sector

How coronavirus will affect financing in the hospitality sector

The best course of action for any borrower is to find out what flexibility there is, says legal expert James Stripe.

LIVE UPDATES: Uruguay's Carrasco airport becomes drive-in cinema

LIVE UPDATES: Uruguay's Carrasco airport becomes drive-in cinema

Find out which countries are on partial or national lockdown, what travel restrictions are in place and what size gatherings are allowed.

Listen to C&IT's new podcast RSVP

Listen to C&IT's new podcast RSVP

Guests reveal their best experiences and react to anonymous industry confessions in our first-ever podcast for event and travel professionals.

Why Copenhagen is the perfect destination post-pandemic

Denmark's capital is walkable, clean, sustainable – and most importantly, happy

Can biosecurity teams save events?

Can biosecurity teams save events?

The industry will need a range of biosecurity measures if physical events are to return soon, says Smyle's Matt Holliday.

'We miss exhausted grins, red-eye flights and bad coffee': 15 love letters to events

'We miss exhausted grins, red-eye flights and bad coffee': 15 love letters to events

Industry insiders share what they miss most about live events while they are stuck at home.

Hong Kong Convention Centre holds first event since lockdown

Hong Kong Convention Centre holds first event since lockdown

The venue put stringent hygiene measures and body temperature screening in place to hold a three-day exhibition.

One day left to enter the C&IT Awards Americas

One day left to enter the C&IT Awards Americas

As C&IT expands its reach globally, we've launched the C&IT Awards Americas to recognise the best in US events.

5 ways events are adapting to coronavirus restrictions

5 ways events are adapting to coronavirus restrictions

Marketing budgets remain intact for 75% of companies, finds research by event agency Pico.

Trio of agencies to run events at Birmingham 2022 Commonwealth Games

Trio of agencies to run events at Birmingham 2022 Commonwealth Games

DRPG, TBA and Outdoor Places Unusual Spaces among the companies running creative services for the international event.