Open from 6am until 11pm, with an additional 24-hour interactive information point, the Welcome zone is divided into three key areas: the Tourism & Airport zone, the Lounge space, and the Transport zone.
Advisors are trained by both Lyon Airports and the Rhône-Alpes Tourism and Only Lyon Tourism and Congress tourist offices. As well as airport staff, travel agencies and tour operators, such as Rhône-Alpes Tourism, are present in the Welcome zone to advise passengers on their trip.
The idea for the Welcome Zone project was launched 18 months ago, and is a collaboration between private and public sectors with the aim of improving the welcome experience for leisure and business travellers to the region, and encourage them to discover it for themselves. Lyon Airports, Rhône-Alpes Tourism, Only Lyon Tourism and Congress, the Public Transport Association of Lyon-Saint Exupéry and Rhônexpress have signed an agreement lasting seven years and seven months.