Ryanair vows to improve its service in 2014

Budget airline Ryanair will improve its customer service in 2014, while addressing its public image problem.

Ryanair vow to improve their service in 2014
Ryanair vow to improve their service in 2014

Having been voted Britain’s worst short-haul airline last month, Ryanair chief executive, Michael O’Leary, will implement measures to improve its customer service.

The measures will include a new website, a simplified booking process and a second, free, small carry-on bag, as well as cheaper baggage fees.

Addressing the airline’s customers O’Leary said: "We hope you are as excited about these improvements as we are."

Of the company’s current customer service reputation he added: "It’s something we are committed to addressing over the coming year."

In a passenger survey conducted by consumer watchdog ‘Which?’, Ryanair earned one star out of five for luggage allowance, boarding, legroom and food and drink.

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