Having been voted Britain’s worst short-haul airline last month, Ryanair chief executive, Michael O’Leary, will implement measures to improve its customer service.
The measures will include a new website, a simplified booking process and a second, free, small carry-on bag, as well as cheaper baggage fees.
Addressing the airline’s customers O’Leary said: "We hope you are as excited about these improvements as we are."
Of the company’s current customer service reputation he added: "It’s something we are committed to addressing over the coming year."
In a passenger survey conducted by consumer watchdog ‘Which?’, Ryanair earned one star out of five for luggage allowance, boarding, legroom and food and drink.