C&IT Awards winners: Most Effective Team Building Event

The C&IT Award for Most Effective Team Building Event went to Chiltern Railways Customer Service Team Training, by agency DRP Group.

Chiltern Railways Customer Service Team Training, DRP Group
Chiltern Railways Customer Service Team Training, DRP Group

Using a tight budget, DRP managed to meet a number objectives set out for a customer service team training day. Staged at DRP's studios in Hartlebury, delegates arrived at a secret bunker via a smokey tunnel, where they faced their customer service demons. Brainstorming allowed them to identify barriers to good service, which were placed in a dustbin that was blown up.

Delegates were then asked to convert DRP's studio 2 into a themed jubilee tea party, including baking cakes. At 2pm, 15 members from Kidderminster day centre arrived to put the Chiltern team through their customer service paces.

The team-building event resulted in the creation of a document outlining vital actions that needed to be taken.

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Agency: DRP Group
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Brandstock 2012 by Communique Promotions

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