The report predicts that technology will increase the use of travel review sites with mobile apps specifically designed for business travellers. Meanwhile, 'virtual assistants could be used to help passengers check-in to flights.
Patrice Simon, CWT’s head of innovation, said: "Our travellers want to plan, book and manage their business travel as easily as they do their leisure travel. For travellers, 2013 will be about developing instant, relevant and bookable services. For companies, it will be about gaining access to large amounts of data from multiple sources via real-time dashboards."
The report also predicts that flights will be fuller to meet environmental and economic concerns, with airlines working together.
Elsewhere, the survey predicts a loosening of visa regulations in countries including Russia, China and the US.
Economically, the report says the general outlook is still 'foggy', in part because of the US' 'fiscal cliff'.
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