Faye Carter, Deloitte's UK events team manager
We've been working together since April 2011, but last June we brought Grass Roots' venue-finding team in-house, so Jo is now on site with us. It makes a big difference and we meet every week for an hour, which gives me greater visibility on who has made venue-finding enquiries. We try to have team nights out and we enjoy time together on fam trips too. You shouldn't underestimate the difference coming from an agency to a corporate environment makes, so we try to make sure we have good working relationships.
Joanne Curran, Grass Roots' conference manager
Being in-house makes a big difference as it's a lot easier to meet the end client, discuss what's important and what they want out of the event. Enquiries can come through Faye or anyone else in the company and we take down the brief, but once we have secured the venue, Faye's team takes over and runs with it. Being in-house means barriers are broken down slightly, so we both get to see the process from start to finish. I think Faye and I are both open and can be very honest with each other on how the teams are working.