ITM and Advantage launch crisis management tool

The Institute of Travel & Meetings (ITM) UK & Ireland has launched a hub designed to support crisis management by business travel professionals in the UK.

The hub, which went live this week, was designed by Advantage Business Travel Centres in collaboration with ITM Phoenix, a project group set up by the association in the wake of the 2010 ash cloud to better serve the industry during a crisis.

The hub offers ITM members access to a centre for the latest service disruption updates by suppliers, an area to share information and solutions in a closed, secure environment and a knowledge centre for better long term crisis management planning.

ITM Chairman Jamie Hindhaugh said: "We are delighted to launch this hub today to our members and the wider industry. It will act as a one-stop shop for anyone before, during and after a crisis to improve their programme management at times of major service disruption."

The association said ITM Phoenix will now focus on engagement with government and the wider industry and the establishment of a Business Continuity Planning Scenario Test to allow buyers to regularly test their crisis management systems and measure specific attributes against other companies to benchmark their programmes.

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