ITM says ash cloud was a crisis management test run

The Institute of Travel & Meetings (ITM) UK & Ireland has released a 30-page report on the lessons business travel managers can learn from the ash cloud, which occurred in April 2010.

ITM says ash cloud was a crisis management test run
ITM says ash cloud was a crisis management test run
The report is the first output of a project created by ITM immediately after the ash cloud in response to the confused situation in the travel sector.
 
ITM c
hairman Jamie Hindhaugh said: "The ash cloud effectively acted as a test-run for corporations to see how robust their travel crisis management solutions were. Fortunately, without life having been at risk, we are easily able to objectively look at the reactions of business travel buyers and managers and the supplier community and present some lessons in this report for our members."
 
The report provides more than 50 tips from travel buyers and suppliers who coped with the crisis.
 
ITM chief executive Paul Tilstone said: "We see ITM Phoenix acting as a conduit to lead to better crisis management in the business travel and meetings industry. We are working with partners to provide some long term fulfilment for a virtual operational crisis centre, to be implemented whenever a crisis occurs, so that we know in the business travel and meetings sector there’s one central point for information to flow.

"This will allow buyers and suppliers to work more effectively with each other and get on with the job of looking after British citizens away on business."


Have you registered with us yet?

Register now to enjoy more articles
and free email bulletins.

Register now
Already registered?
Sign in
Why satellite events get noticed and save 'serious' money

Why satellite events get noticed and save 'serious' money

The popularity of small-scale live events will only grow in the coming years says an agency director at OrangeDoor.

Most events 'not insured' against coronavirus

Most events 'not insured' against coronavirus

What event planners need to know about insurance cover if their event is cancelled or postponed over the coronavirus outbreak.

Sledge aquires SWM Partners

Sledge aquires SWM Partners

Pharmaceutical specialist with a turnover of £10m has been bought out by the live events agency.

Is demand for thrill-seeking incentives on the rise?

Is demand for thrill-seeking incentives on the rise?

We asked event planners whether demand for adventurous incentives has increased, in the State of the Industry report.

AIME increases numbers despite coronavirus

AIME increases numbers despite coronavirus

The conference saw a rise in registrations amid reduced levels of international travel.

Top incentive trends for 2020

Top incentive trends for 2020

We asked event planners what trends they have noticed in incentive travel for this year as part of the State of the Industry report.

Air New Zealand unveils lie-flat beds for economy passengers

Air New Zealand unveils lie-flat beds for economy passengers

The airline says the new design is a “game-changer” for economy-class customers on long-haul flights.

Hong Kong offers free venue hire amid coronavirus fears

Hong Kong offers free venue hire amid coronavirus fears

A government subsidy aims to reinvigorate the conferences and events industry after event cancellations.

Can video save events amid Coronavirus cancellations?

Can video save events amid Coronavirus cancellations?

Event industry must stop thinking 'if you’re not physically in the room, you’re a no-show’ says video platform CCO.

Top doctor reveals 12 ways to make events more accessible

Top doctor reveals 12 ways to make events more accessible

Doctor Helen Grote describes how to make events more inclusive for disabled delegates.

LATEST JOBS