ITM chairman Jamie Hindhaugh said: "The ash cloud effectively acted as a test-run for corporations to see how robust their travel crisis management solutions were. Fortunately, without life having been at risk, we are easily able to objectively look at the reactions of business travel buyers and managers and the supplier community and present some lessons in this report for our members."
The report provides more than 50 tips from travel buyers and suppliers who coped with the crisis.
ITM chief executive Paul Tilstone said: "We see ITM Phoenix acting as a conduit to lead to better crisis management in the business travel and meetings industry. We are working with partners to provide some long term fulfilment for a virtual operational crisis centre, to be implemented whenever a crisis occurs, so that we know in the business travel and meetings sector there’s one central point for information to flow.
"This will allow buyers and suppliers to work more effectively with each other and get on with the job of looking after British citizens away on business."