Returning from IBTM America in Chicago, Coventry was on flight UA958 which departed from Chicago O’Hare International Airport on Friday 12 June at 5.30pm, following a 90-minute delay. It was scheduled to land at Heathrow Airport on Saturday morning but made an emergency landing at Goose Bay barracks in Canada, following discovery of a fault.
Passengers reported via social media sites including Twitter that they did not have any contact from airline representatives for 20 hours, while claiming that the crew spent the night in a hotel as passengers slept on the floor of the barracks.
United responded to criticism from passengers over social media, many whom used the hashtag #GooseBay, replying with a Tweet that explained:
Passengers were flown on Saturday night back to Newark before returning to London on Sunday afternoon, more than 30 hours later originally scheduled.
• For more breaking news and in-depth features, sign up to C&IT Magazine's daily Newstracker herecomments powered by Disqus