CWT’s overall sales volume increased by 1.6% to £17.77bn, and the number of transactions managed by the group increased by 3.3% to £62.3m.
The group’s meetings and events division organised more than 33,000 meetings and events worldwide for more than 1.3 million delegates in 2014, an increase of 4.2 per cent globally.
In the Asia Pacific region, transactions increased by 5% year on year, enhanced by the group’s operations in China and Japan. North American transactions increased by 6.3%, while transactions in Latin America grew by 3.3%, despite a soft performance in Brazil. A drop of 0.8 per cent was recorded in EMEA, which CWT believes reflects the region’s ‘delicate’ economic climate in 2014.
CWT also saw strong client satisfaction scores, with a 99.46% client retention rate in the UK and Ireland and 95% globally. It also recorded an 87% travel manager satisfaction rate and 345,000 user registrations for its CWT To Go app.
Douglas Anderson, president & CEO of CWT, said: "We believe one of the most significant figures in our annual results is our client retention rate, which remained strong at 97%. This figure highlights our ongoing drive to support our clients in running cost effective travel programmes and supporting travellers at every point of their journey.
"We will deliver significant new developments around our products and services, including the upcoming new data reporting tool, CWT AnalytIQs, which will be a major milestone in the year ahead."
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